Our Client Service System

1.

Inquiry (Phone/Email)

We are readily accessible and always provide an up-front fee agreement for our work - our 'no surprises' fee model ensures we build trust and clients have the confidence to call, pop in and work with us without fear of an unexpected bill.

2.

Client Profile

We strive to delve into the core and workings of your business in order to gain an understanding of the current challenges faced. Together, we work together to achieve collective and individual goals.

3.

Initial Consultation (Face To Face)

This is where we meet and greet and get up close and personal. We can flush out all the details and answer any questions you may have along the way.

4.

Service Proposal & Engagement Letter

We will continue to be recognised as a leader in the community - known for delivering timely, quality professional services. Our mission is to provide clients with exceptional personalised services implementing practical solutions for our clients' diverse needs while keeping abreast of the most recent technical information to maintain our clients' integrity and trust.

5.

Work Assessment

Our team has experience with a vast number of industries in business giving us the edge in the quality and array of services we offer. We will assess the unique requirements of each business and scale our experience and staff to help you transition to the next level.

6.

Client Relationship Management

We believe excellent service means bring enterprising, reliable, proactive and personable. These qualities are integral to our firm's values and to the value we communicate and deliver. We will continually strive to exceed the expectations of our clients' journey with us.